• All clients receive a swift and appropriate response whenever they contact the Company for whatever reason and by whatever medium.

• All clients receive a professional service from staff who are competent in their areas of speciality and in the general needs of clients;

• All clients are dealt with by a named contact at all times;

• All clients are given accurate, clear information and advice;

• All clients receive impartial advice;

• All clients have their needs accurately assessed;

• All clients agree beforehand the objectives and time scales of the work to be done;

• All clients are provided with the most appropriate services by the Company;

• All clients receive a positive impact from our advice and/or services;

• All clients have all appointments and agreed deadlines honoured (in exceptional circumstances an explanation will be given and amended arrangements agreed);

• All clients know that any information given to the Company is in the strictest confidence;

• All clients know in advance what fees they will be charged: and

• All clients are made aware of the mechanism of giving positive and negative feedback on all aspects of the garden design services they receive